Answers to your questions

At Maid on Macara, we believe in transparency and making things easy for you. Here, you'll find answers to the most common questions about our cleaning services, what to expect, and how to get started.

Frequently asked questions

We've compiled a list of common questions to help you understand our services better. If you don't find what you're looking for, feel free to contact us directly.

Do you bring your own supplies?
Yes, Maid on Macara provides all necessary cleaning supplies and equipment to ensure a thorough and efficient clean. If you have specific preferences or allergies, please let us know when you book or request a quote.

Do I need to be home during the cleaning?
No, you do not need to be home. Many of our clients provide us with access instructions, and we can clean while you are at work or running errands. We just ask that any special instructions for accessing your home are communicated clearly beforehand.

How do I receive a quote?
You can easily receive a quote by visiting our Request a Quote page and filling out the questionnaire. We will then provide you with a personalized estimate based on your property's needs.

What if I need to reschedule?
We understand that schedules can change. Please contact us as soon as possible if you need to reschedule your cleaning appointment. We ask for at least 24 hours notice for any cancellations or changes.

Do you clean vacation rentals?
Yes, Maid on Macara offers cleaning services for vacation rentals. We can help ensure your rental property is sparkling clean and ready for your next guests. Please contact us for more details and a customized quote.

What areas do you serve?

We proudly serve clients in Northwestern Ontario, The Whiteshell, and surrounding areas & communities 

How does payment work?
Payment for services is typically due on the day of the cleaning. We accept various payment methods, which will be outlined in your quote and booking confirmation. Repeat customers may have options for online payment.

What should I know before hiring a cleaning service?
Rest assured, your pets are always welcome during our visits. We're here to help, not to judge; our focus is on providing a clean and comfortable space for you. With Maid on Macara, you will truly get what you pay for – a high-quality, reliable, and thorough cleaning service.

Ready for a sparkling clean home?

Booking with Maid on Macara is simple and straightforward. You start by answering a few questions about your property to help us understand your needs. Then, we provide you with a detailed quote tailored to your requirements. Once you approve the quote, you can easily pick a date and time that works best for you, and we'll take care of the rest!